BOUCLE CREW NECK KNIT

Confirmation

Once your order is placed you will receive a confirmation email. This will be received on the date of purchase.

The confirmation email will only confirm the that your order has been
placed and will not include an estimated time of delivery or a tracking
number. A tracking number will only be received at the time of
dispatch.

Dispatch

On the day of dispatch, you will receive an email confirming that
your order has left our Victorian Warehouse. This email will contain a
link to your tracking number.

• Orders can take between 1 – 3 business days to be dispatched.

• Orders are not dispatched over the weekend or Victorian public holidays.

Shipping Methods

Australian Delivery via Australia Post & StarTrack

Standard Shipping - $10 / Free for orders over $99

Expect delivery within 1-5 business days from dispatch.

New Zealand Delivery via Australia Post

Standard Shipping - $15 / Free for orders over $200AUD

Expect delivery within 7-10 business days from dispatch. 

If you believe you've made a mistake in your shipping address, please contact us ASAP.

If you haven't received your order within a standard amount of time, please email us at sales@brooksfield.com.au.

What's your return policy?

You may return or exchange unworn, unwashed and unaltered items purchased from Brooksfield online within 30 days from date of purchase for an original payment refund.

If you believe you’ve received a damaged or defective item, please email us on sales@brooksfield.com.au with the following information: ​

The original order number & your current shipping address

Photographs of the defective or damaged item

Style number (this is located on back of care label)

We’ll respond as quickly as possible and do all that we can to right the situation for you.

Please
note that we don’t accept returns of Brooksfield items purchased from
third-party retailers (Myer, Harris Scarfe, etc.). Please contact
the third-party retailer where you made your purchase directly for
information on their return policy.

How do I return or exchange an item?

Simply post the item in a postal satchel bag or box within 30 days of
purchase. Please include the completed returns/exchange form. Please
keep your tracking number as a reference for all packages sent.

Note Brooksfield does not cover the cost of online returns/exchanges.

RETURNS SHIPPING ADDRESS
Slimform (Brooksfield Web Returns)
78 Derrimut Drive
Derrimut VIC 3026
Australia

If you need any further assistance, please contact Customer Service
9am-5pm Monday to Friday on 03 9429 5722, or email us at
sales@brooksfield.com.au.

We’ll send an email confirmation once we’ve processed your return.
Please allow up to 10 business days after we receive your return or
exchange, including time for processing and time for your bank to post
your refund.